Terms of Service

These terms apply when you book or use services from The Wellbeing Hub, whether through our website at thewellbeinghub.qa, our mobile app, or by contacting us directly. By creating an account or making a booking, you agree to them.

• You must be 18 or over to hold an account. Under-18s may only use our services with the consent and involvement of a parent or legal guardian.
• The information you give us must be accurate, particularly your phone number, since that is how we confirm sessions.
• You are responsible for keeping your login details private and for activity on your account.
• You can delete your account at any time from the app or from our website.

• A booking request is not confirmed until our team confirms it with you. Availability shown in the app reflects a trainer’s calendar but is not a guarantee.
• We will do our best to provide the trainer or therapist you chose. If they become unavailable we will offer an alternative or reschedule.
• For sessions at your home or a venue you nominate, you are responsible for providing a safe, suitable space and for arranging access.

You can cancel a session from the app or by contacting us. Cancellations made at least [confirm your notice period, e.g. 24 hours] before the session start time are not charged.

Cancellations made later than that, or sessions you do not attend, may be charged in full or deducted from your package, as follows: [confirm your late cancellation and no-show policy].

If we cancel a session, you can reschedule at no cost or receive a refund for that session.

• Prices are shown in Qatari Riyal and include applicable taxes unless stated otherwise.
• Payments are processed by our payment provider, Noqoody. We do not receive or store your card details.
• Payment is arranged with our team after your booking is confirmed, unless you are using a package you have already paid for.
• We may change our prices, but a change will never affect a session or package you have already paid for.

• Sessions in a package are deducted as you use them, and the balance is shown in the app.
• Packages are personal to you and cannot be transferred or shared unless the package is expressly sold as a duo or shared package.

Packages are valid for the period shown when you buy them. Unused sessions expire at the end of that period and are [confirm whether unused sessions are refundable, extendable, or lost].

Refunds on unused packages: [confirm your refund policy].

Please read this section carefully.

• Exercise, massage and related treatments carry inherent risks, including injury. You take part voluntarily and accept those risks.
• You must tell us about any medical condition, injury, allergy, medication or pregnancy that could affect your safety before a session, and keep us updated if it changes.
• You should consult a doctor before starting any new exercise programme, particularly if you have an existing condition or have not exercised recently.
• Our trainers and therapists are qualified fitness and wellness professionals. They do not provide medical diagnosis or treatment, and nothing they tell you is a substitute for medical advice.
• You may be asked to complete a health questionnaire or consent form before certain sessions, such as EMS training. We may decline to deliver a session if it would not be safe.
• Stop immediately and tell your trainer if you feel unwell or in pain during a session.

We will deliver our services with reasonable skill and care, using suitably qualified people. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss or damage that was not reasonably foreseeable, and our total liability in connection with any session is limited to the amount you paid for it.

We ask that you treat our team with respect, arrive on time, and follow reasonable safety instructions. We may refuse or end a session, and may close your account, where someone behaves abusively, threatens a member of our team, or acts in a way that puts themselves or others at risk.

• We provide the app and website as they are, and we cannot promise they will always be available or free of faults.
• You may not attempt to interfere with them, access other users’ data, or use them for anything unlawful.
• The content, branding and materials on them belong to us and may not be copied or reused without our permission.

How we handle your information is described in our Privacy Policy, which forms part of these terms.

We may update these terms. If a change materially affects you we will tell you in the app or by email. Continuing to use our services after a change means you accept the updated terms.

These terms are governed by the laws of the State of Qatar, and the courts of Qatar have jurisdiction over any dispute.

The Wellbeing Hub — info@thewellbeinghub.qa — +974 7004 0377