Privacy Policy

The Wellbeing Hub provides personal training, wellness and spa services in Qatar, through our website at thewellbeinghub.qa and our mobile app. In this policy, "we" and "us" mean The Wellbeing Hub.

If you have any question about your data, contact us at info@thewellbeinghub.qa or +974 7004 0377.

Account information

• Your name, email address and phone number.
• A password, if you create an account directly. We never see it in readable form.
• If you sign in with Google or Apple, we receive your name and email address from them. We do not receive your password.

Booking information

• The sessions and treatments you book, the trainer or therapist, and the date and time.
• The area and address where a session takes place, if you ask us to come to you.
• Any notes you add to a booking, such as goals or access instructions.

Health and wellness information

• Body composition and fitness measurements recorded by your trainer, where you take part in assessments.
• Consent forms and documents you upload, such as activity or EMS consent.
• Any health information you choose to tell us so a session can be delivered safely.

Health information is treated as personal data of a special nature under Qatar's Personal Data Privacy Protection Law. We only collect it where it is needed to deliver a service to you safely, we only share it with the trainer or therapist delivering your session, and you can ask us to delete it at any time.

Payment information

• Payments are processed by our payment provider, Noqoody. Your card details are entered on their systems and are never sent to or stored by us.
• We keep a record of the amount, the date, a payment reference and whether payment succeeded.

Messages

• Messages you exchange with our team through your account.

In the mobile app

• A device notification token, so we can remind you about upcoming sessions. You can refuse notification permission and the rest of the app still works.
• We do not track your location, and we do not access your contacts, photos or microphone. The app only opens the camera or files if you choose to upload a document.

• To arrange, confirm and deliver the sessions you book.
• To contact you about a booking, including changes and reminders.
• To take payment and issue receipts.
• To deliver sessions safely, where you have shared health information.
• To keep the accounting and tax records we are required by law to keep.
• To improve our services and fix problems with the app or website.

We do not sell your personal data, and we do not use it for advertising. We will only send you marketing messages if you have agreed to receive them, and every such message includes a way to opt out.

• The trainer or therapist delivering your session, who sees your name, contact details, session details and any health information relevant to keeping you safe.
• Base44, which hosts the platform our website and app run on.
• Noqoody, our payment provider, when you make a payment.
• Google or Apple, if you choose to sign in using their accounts.
• Our email provider, to send booking confirmations and notifications.
• Government authorities or professional advisers, where we are legally required to do so.

We keep your account and the information linked to it for as long as your account is open. If you delete your account, we remove your personal information immediately.

We keep records of past bookings and payments for as long as accounting and tax law requires. When you delete your account, your name, email address and phone number are removed from those records, so they can no longer be linked back to you.

You can ask us to:

• Show you the personal data we hold about you.
• Correct anything that is wrong or out of date.
• Delete your account and your personal data.
• Stop sending you marketing messages.
• Object to how we are using your data, or ask us to restrict it.

You can delete your account yourself at any time, from the app under Profile, or from this page. For anything else, email info@thewellbeinghub.qa and we will respond within 30 days.

Access to your information is restricted to the members of our team who need it to do their job. Data is transmitted over encrypted connections and stored on our platform provider's secured infrastructure. No system is completely secure, but we take reasonable steps to protect your information and will tell you if something goes wrong in a way that affects you.

Our services are intended for adults. Anyone under 18 may only use our services and hold an account with the consent and involvement of a parent or legal guardian. If you believe a child has given us personal data without that consent, contact us and we will delete it.

Our platform and payment providers may store or process data outside Qatar. Where that happens, we take steps to make sure your information continues to be protected to the standard described in this policy.

If we change this policy we will update the date at the top of this page, and tell you in the app or by email if the change materially affects you.